I instulled my memrise in my mobile and now i want to install it again but when i enter my username and password, it says your password or username is wrong but i know it is correct and also when i want to reset my password it says ‘there is no memrise account assosiated with that account’ whrease i have an accout with this mail. I really don’t know what is the problem. Please guide me.
Sounds to me like a tiny mistake in a username. Now, you are here as ‘elham_69’. Is that the account you try to use with on your phone? Is it Android or iOS?
Strange it says ‘no account associated’ → it seems that somehow a different account was given. Now, with Gmail, you can place dots anywhere in the local part of the address. But Memrise would see this as a different address. Could this be the issue?
When you signed up, you received most likely a welcome email. What is the user name mentioned in there or in any other email from memrise?
Thank you indeed for your answer. Yes i use ‘elham_69’ on my phone and my phone is android. Actually i enter my username or the email which i made an account with that and even i copy them from my profile so i don’t have any mistake in writting them.
I singed up in memrise about seven month ago and yesterday i uninstulled it from my cellphone and now i want to instull it again but i can’t log in. I’m really confused.
Sounds really like a bug. Seems to be the same as this one: Some trouble after clear cash and remove data
Could you confirm whether or not it is the same?
@BeaTrisy: could you help with this? It seems to be reported by at least two people.
(topic edited for clarity (was: ‘Feature Request’))
Dear John thanks alot
this topic solved my problem. I must use the VPN.
Great To hear that it is solved.
But, you say ‘must use a VPN’ -> Does the use of Memrise require a VPN in some cases? I hadn’t heard that before. I wonder which those situations are.
It’s possible @elham_69 has been affected by the recent ban of IP’s in Russia?
Unfortunately some Memrise users have also been caught up in this block, preventing them from accessing the service.
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Actually I used a VPN when I wanted to log in that this solved my problem and after that I didn’t need to use a VPN.