My credit card was charged just now.
Memrise is not on my Google Play subscription.
How can I get my money back?
Why isn’t there a unsubscribe button in the menu after a login?
My credit card was charged just now.
Memrise is not on my Google Play subscription.
How can I get my money back?
Why isn’t there a unsubscribe button in the menu after a login?
Pretty sure this is in the faq
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Like @TobyDoodler said. Visit This Link. Hopefully this will fix your problem. If the problem continues. DM me or an Admin Hope this helps.
Thanks. If you are pretty sure, could you give me an exact link? You know, I am also pretty sure I shouldn’t have been charged.
Perhaps an admin could help. Last year I had the same problem, but I thought perhaps I did something wrong. Maybe I am doing something wrong now. But my situation is very simple. I want to have my subscription cancelled because I don’t use the service any more. And it would only be fair to get a refund for the year that was charged just now.
Things should be quite simple actually… A button to unsubscribe in my account is all that is needed. Maybe there is one but I don’t know about it?
@MarshallLanguages … of course I found the link that you indicate there. And I checked: Memrise is not on my google play Subscriptions list. So, again, what do I have to do to get my money back, and clarify this thing?
It might be easier to just message @MemriseSupport because the article specifically mentions checking your subscription list, which doesn’t seem to help you at all
I am wondering what the exact text is on “…within your Profile Settings on web or in the app.” (from the link MarshallLanguages gave). Screenshot?
Since I’ve a lifetime membership, it looks probably different.
Hi @vanKleiner,
Thanks for getting in touch.
Please note: we checked your account and can confirm that this subscription wasn’t actually activated via Google Play. If you wish to cancel your autorenewal, please follow these instructions.
Alternatively, you can request a refund* by visiting https://memrise.com/premium/refunds on a computer - please make sure you are logged in with the correct Memrise username. Doing this will also cancel your subscription.
Refunds may take 5-10 days to appear in your account. Please contact your payments provider for further information.
*Please note that if you signed up via Apple/iTunes (iOS), you will need to get in touch with Apple directly to request a refund. (Unfortunately Apple do not allow developers to access the refunds system).
Thanks for trying Memrise Pro and happy learning with the free plan.
Best wishes,
Memrise Team
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