My credit card was charged just now.
Memrise is not on my Google Play subscription.
How can I get my money back?
Why isn’t there a unsubscribe button in the menu after a login?
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Pretty sure this is in the faq
Summary
Need help with Memrise?
follow this link to find your destiny
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Like @TobyDoodler said. Visit This Link. Hopefully this will fix your problem. If the problem continues. DM me or an Admin 
Hope this helps.
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Thanks. If you are pretty sure, could you give me an exact link? You know, I am also pretty sure I shouldn’t have been charged.
Perhaps an admin could help. Last year I had the same problem, but I thought perhaps I did something wrong. Maybe I am doing something wrong now. But my situation is very simple. I want to have my subscription cancelled because I don’t use the service any more. And it would only be fair to get a refund for the year that was charged just now.
Things should be quite simple actually… A button to unsubscribe in my account is all that is needed. Maybe there is one but I don’t know about it?
@MarshallLanguages … of course I found the link that you indicate there. And I checked: Memrise is not on my google play Subscriptions list. So, again, what do I have to do to get my money back, and clarify this thing?
It might be easier to just message @MemriseSupport because the article specifically mentions checking your subscription list, which doesn’t seem to help you at all
I am wondering what the exact text is on “…within your Profile Settings on web or in the app.” (from the link MarshallLanguages gave). Screenshot?
Since I’ve a lifetime membership, it looks probably different.
Hi @vanKleiner,
Thanks for getting in touch.
Please note: we checked your account and can confirm that this subscription wasn’t actually activated via Google Play. If you wish to cancel your autorenewal, please follow these instructions.
Alternatively, you can request a refund* by visiting https://memrise.com/premium/refunds on a computer - please make sure you are logged in with the correct Memrise username. Doing this will also cancel your subscription.
Refunds may take 5-10 days to appear in your account. Please contact your payments provider for further information.
*Please note that if you signed up via Apple/iTunes (iOS), you will need to get in touch with Apple directly to request a refund. (Unfortunately Apple do not allow developers to access the refunds system).
Thanks for trying Memrise Pro and happy learning with the free plan.
Best wishes,
Memrise Team
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