Bug or not ? / New Android Update / No downloadable Course

I just got the blurb on my Android phone about downloading courses thru Pro. It wasn’t there until today. Since I am not a Pro member, I cannot download any courses via the Android app. How sad. :weary: Luckily I still can on the iOS app. I hope that will always be the case. I hope Memrise reverses this logic and allows free downloads again on the Android app.

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my two cents: a long-term user and a course creator such as @pdao would deserve pro membership for life…

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For anyone leaving because of this, Anki is still free on Android…?

If the staff read this, I’d just like to point out that this is a horribly insidious way to do something which affects only your poorest users. People with wages and steady incomes are already paying for Pro - and they’re probably the people who can afford things like unlimited mobile data, and have good, steady online access. The people who don’t are kids, students, and people on low-paid jobs. You only need offline access if you can’t afford a good mobile data plan, or you have capped internet, or if you’re in a country without widespread free wifi coverage. Sneaking it in via an update is the app equivalent of taking candy from babies, in the dark.

Memrise has only become less stable in the 14 months I’ve used it. The updates all appear to be focused on unnecessary graphical tweaks and underhand monetisation, and I’ve never been less inclined to pay for Pro. The fundamental point of premium membership is that it should offer you something extra. You should have a better experience. What you’re doing right now is trying to force the poorest of us to buy back functions we already had, which you’ve taken away, without even having the decency to make an announcement about it. This isn’t good or responsible business, and it has a direct impact on the goodwill which used to mean we spread the word about you.

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Don’t feel bad. I am a Pro member and I can’t download courses with the new app version either.

I “un-downloaded” a couple of courses that I previously had offline in order to force a refresh, after the courses had been updated. When I attempted to re-download them, nothing happened. I tried force closing and restarting the app, restarting the phone, logging out and back in, clearing the app’s db/cache – nothing. The app tells me it’s downloading for a few minutes but stores nothing.

Fortunately I backed up everything up prior to updating, so I was able to restore that completely intact. But I’m still stuck unable to refresh the updated courses or download any new ones until it’s fixed.

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@Flim ~ I’m sorry to hear about your ordeal with this issue. I kinda did the same thing on my Android phone. I deleted some courses so I could add a few more later. The ones I left on were not the ones I wish I could keep forever, but I had no idea at the time about this change in downloading. Had I known, I would have downloaded all the viable ones I wanted, and just left things like that. But that’s all part of the learning curve with Memrise, I guess.

It seems to me what is lacking in this thread is the opening message posted by @sircemloud (at the top of this thread) when he mentioned that we need clarification from Memrise staff regarding this issue. Was it simply an “Ooops, our bad, we’ll fix it soon…” or was it “It was intentional, this is our new direction…” It seems all we are doing now is postulating and/or venting our frustrations among ourselves. This is not really a question users can answer, only Memrise can. I hope they chime in at some point and at least let everyone know where we stand.

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@sircemloud ~ not sure if this is an issue or not, but thought I would mention it anyway. The title of this thread has a typo in it. It should read “downloadable” not “dowloadable”. Gotta love spellchecker ! :slight_smile: Thanks.

[quote=“pdao, post:35, topic:434”]
Had I known, I would have downloaded all the viable ones I wanted, and just left things like that.[/quote]

Honestly not sure it would’ve helped. Frustratingly, I just lost a 55+ day streak due to offline bugs in the new client.

Seems the past few Android APKs versions (back to v2.9_3820) included both the old and new layouts. I noticed the switch to the new layout was time-triggered on 3823, and it turned out even my backup version (3820) was “trojan-horsed” this way: old layout when I backed up last week, new layout when I restored this week.

 
Since my backup had the new layout anyway, I tested the offline downloads a few more times after posting here yesterday. Eventually – after many errors, failures, “download interrupted”, hung downloads, app crashes – it seemed I’d got them to stick. I had a long commute this evening (subway, no internet) so I planned to do my Memrise courses then, as I have for the past 2-3 months. Fired up the app on the train: “This course has not been downloaded” for all courses. So that was a wasted 90 minutes. I had rebooted my phone during the day and I guess (?) this caused the app to lose track of the downloaded data. App Info still showed 250MB of Memrise data (my main course has a ton of audio) but apparently the app couldn’t see it any longer.

By the time I had another a free moment to do the courses back in connected internet-land it was after midnight and my streak was dead. :angry: (Not that goals or streaks have been resetting/recording properly or reliably for the past several weeks anyway. :unamused:)

 
After some testing, you have to go back to APK version 3818 to get a client without the new layout. The downloads still seem flakier than I recall (the large course randomly and silently aborted its download twice) but it seems happier offline, so this is the version I’ll be sticking with for now. There’s really no added functional value whatsoever in the layout, so I’m losing nothing by avoiding the update.

Since, as you point out, there’s still no official word on whether offline ability is now Pro-only, you could try sideloading 3818 (various APK archive sites out there) and see if you can still download courses using that.

@Flim, I know! Their server problem of not reseting daily goal is ridiculously broken. And I’ve tried my best to bring this issue up again and again on new/old forum and beta community. While their staff admitted the issue and said they are looking into it, it doesn’t seem like any progress is made. At this point I assume they have no interest to fix functionality bug but just want to keep making UI’s bells and whistles.

thanks @pdao

it’s corrected

Hi, I have updated the app severeals days ago and the score is not working :frowning:
For HSK1, I have a Mi-4c and Andoid 5.1.1 LMY47-V

Has there been any sort of statement on this so far? I really don’t like the fact that they’ve made this change and hope it will be reversed. I noticed that the screen I get when trying to download a course has changed. It now says the name of one of the two courses I still have stored offline.

I have posted an email reply from a memrise customer rep saying yes it is now a paid only feature

@quala - thanks for the information. Major ouch for Android users, and hopefully not a portent of things to come for iOS users.

To be on the safe side, it might be prudent for non-Pro iOS users to download all the courses they think might want to use offline in the future, since the tide nowadays seems to be for Memrise to take away functionality without prior notification. (Which ironically they never mention in their brief summary update blurbs for either app on the associated stores where we typically download from).

Isn’t the other day Lien (pardon if I missed the name) answered to someone that the problem is solved in Beta?!
I will try to download now an I will report!

I am a non-Pro Beta.
I have tried to download two of the German Memrise courses and failed right at the end. One has more than 150, I think, the other around 400. Then I have tried my smallest course and succeeded. Here are the pictures. The download was immediate.
The failures of the other two was internet effected. I have 2 mb/s wifi…I think.

Any news on this?
Where can I get the beta?

I’ll be moving this thread into General Discussion.

http://community.memrise.com/t/app-feedback-my-thoughts-on-the-new-app-layout/530/114?u=joshua&source_topic_id=434

This should clear things up. :raised_hands:

I need your help please!
From the thread above I see that only Pro Members have the download possibility.
I paid 6-months subscription, does it mean I become ProMember and can use this option? How can I find “Download” button? I do not see anywhere.
I use Memrise at Android 6.0.1. My screenshot is attached here.

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Hello @InnaBasovae3, you need to tap on the name of the course (top of screen), a new screen will come and the download button is an arrow pointing down in the top right of your screen.

When the course in downloaded, a “tick” will replace the arrow.

Hi Sircemloud,
Tapped and found it :slight_smile: making downloads now.
Thanks a lot for your fast answer!