Audio review doesn't work

marketa.ruzickova.31 · September 15, 2017, 6:33am

Hi there!
I’m writing here on behalf of one of my friends who can’t speak English very well. He’s a Pro member and currently he’s having some issues with Audio Review feature in web version of Memrise. When he’s using Audio Review while learning, the whole programme freezes and stops working. Is that a bug?
Thanks, Markét

Hydroptere · October 22, 2017, 11:05am

I have similar problems here, either the audio review does not load at all or, if it loads, it freezes after one, two items

Edit: it does not load at all

Hydroptere · October 23, 2017, 8:29pm

still not functioning:

Geil · October 24, 2017, 7:48pm

@BeaTrisy

I can confirm, the website audio review is down. Can we get an answer?

alanh · October 25, 2017, 8:00am

It’s definitely ‘buggy’. This is what I’m experiencing when using the audio review button today:

On current ‘official’ Memrise Spanish courses: loads full set of 25 and works ok.
On old ‘now unsupported’ Memrise A1 Spanish course: doesn’t load.
On ‘user-created’ non-typing Spanish courses: loads random number of items (eg, 5, 7, 12) instead of the usual full 25 and then works ok before freezing after 2 or 3 items.

As Memrise don’t give web bugs much/any priority these days, I don’t expect a fix anytime soon.

Hydroptere · October 26, 2017, 6:59pm

frozen page after 1 item

page freeze at item no. 3

Imrene_Cseho86 · October 28, 2017, 6:23pm

I use a pro version for about a month. I have problems with listening skills, at first I could use it nicely. You do not go through the words now, SOS

Hydroptere · October 29, 2017, 12:02pm

@Lien, @BeaTrisy etc is anybody looking into this prob? the fora are devoid of any team members participation lately…

Ivana_Mihajlovic · October 31, 2017, 2:52pm

Hi everybody,
I am having the same problem. At first, everything was normal but in the last week or so listening review stops working at all.
I went PRO because of this feature and this start to be very frustrating.

beatrisy · November 1, 2017, 10:47am

Hello all
Thank you for your patience. A screenshot of the console messages would be really helpful in trying to pinpoint the issue.

For Chrome

Open Chrome and start a listening skills session.
Go to the Chrome menu at the top-right of your browser window, then select Tools > Developer Tools.
In the chrome developer tools make sure the “Console” tab is clicked
Continue with your review session until you get the error.
Take a screenshot of your whole browser window, making sure to catch the error message(s) and send it to us
We can look further into the issue as soon as we get the screenshot

*if you’re using any browser other than chrome and are unsure of how to get the console up, let me know so I can provide the steps.

alanh · November 1, 2017, 12:06pm

Hi @BeaTrisy,

Here’s a couple of screenshots of (Chrome) examples where it only loads 4 or 5 items instead of a full set of 25. I can’t currently recreate an example where it fails to load at all. If I manage to later, I’ll post you a screen shot.

For some reason, though, the following course always loads the full set of 25 and hasn’t been freezing:

Geil · November 1, 2017, 12:21pm

yandex.

beatrisy · November 1, 2017, 12:33pm

Thank you @alanh for all the information. This is really helpful. Could you also provide links for the courses you’re studying?

alanh · November 1, 2017, 12:43pm

Hi @BeaTrisy,

These are the courses I have tried audio review on:

pilgrimdreams · November 1, 2017, 7:05pm

I am having same problem with Listening/Speech review. Sometimes it will do one question. Other times it freezes on 1st question. Happened yesterday on A1 French and today on Learn Basic Spanish. I am using Mozilla Foxfire.