Hi Andrea_Mo3, apologies that last message was directed to WildSage.
The title of the thread is slightly misleading, as one would believe the issue was with the Shazam update.
I believe creating a new thread is always the best if you’re unsure if your issue is related or not. From what I understand, there are two different issues which has been raised in this thread.
Danish and Swedish audio are unable to be played on the device, which is causing the application to freeze. I was able to reproduce this problem on a LG G3 device but not on other Android devices. Why this is happening, we don’t know but have been investigating this issue for a while.
Andrea_Mo3 device is freezing for an unknown reason. I was unable to reproduce the freezing of this bug.
Having said that, I would like to get both of your issues sorted.
A message was posted in the Danish 1 - 7 thread, by Anne our Danish translator regarding your issue. Though the message wasn’t directed to you, it’s regarding the same issue.
The problem only exists in Danish and Swedish course, and can only be seen on those same items which you’ve posted in that channel.
This is why you’re not having issues with other courses, as this an audio encoding issue in certain devices.
Playback control operation may fail due to various reasons, such as unsupported audio/video format, poorly interleaved audio/video, file size overwhelming memory capabilities, or a streaming timeout on the internet.
This is the library we are using, MediaPlayer (google one): from an article:
MediaPlayer is a black box, written natively, impossible to debug or figure out exactly what exceptions are happening. MediaPlayer is also installed locally on your phone, therefore there could be differences in implementation and the way it works on different OS’s and phones.
We cannot control or guarantee exactly which version will be used. Many of the states can be buggy, and it is hard to debug them. MediaPlayer sends out weird exceptions codes, and we could not see for certain what crashes are happening.
Could you try reinstalling the application? As those audio have since been removed.
If this doesn’t solve your issue, I suggest adding all the sentences / words which your devices freezes on to your ignore list.
Yes, I have tried. All I wanted to know that is there anyone with the same problem. I am a beta tester, and I send feedbacks when it happens.
P.S. If you read the intro , you’ll realise that mine fits into the second line of the intro message.
The name of the thread is sarcastic. That’s how I understood.
2nd P.S. Now I realize that the name of the thread more incorrect than before.
The name of thread was fine as all of this started with that update. If the problems had been addressed as they were being reported there would be less confusion.