Please could @MemriseSupport look into this issue.
On this course:
Birds in English seaside towns [♫ NT] - Memrise
The Android 10 App shows this:
and this
On the Windows 10 web (Firefox) it shows this:
But @Patrizioso reports he can see the Brambling image.
And I did see it on my Android web Browser!
Hi DW7,
Thanks for letting us know. I can indeed reproduce this on the Android app - the easiest solution for now I think is to try and replace the image and see if the issue persists.
Would @Patrizioso be able to do that?
Best,
A.
try and replace the image
Many thanks @ale_c, is it to do with a non-preferred type (eg png or gif)?
Hi @ale_c,
This may help identify an issue.
Another course.
This time its also missing on the Android Firefox browser and the Firefox Windows 10 Browser.
Animals: Mammals, Birds, Fish, Insects,… - by thomasedgington - Memrise
I don’t remember an issue in the past.
PS
As I am Contributor to the Curlew course, I’ve checked the level and although it says there IS an image, when I go to look I can’t see one.
Hi, I’ve now created a ticket for this as it looks like it’s more widespread than expected - internal code BA-7182.
In the meanwhile, I would still attempt the solution above - I don’t believe there are limitations based on the type of file you use, but please try to replace the image with a smaller version of it, and consider using a .jpg version of it if possible.
Our team will investigate the issue as soon as possible, however sadly I won’t be able to give you a timeframe for the fix right now.
Thanks for your patience,
A.
