Hey there. I recently got a new credit card and wanted to update my recurring payment information on Memrise, but I can’t seem to find that option in my profile? Did Memrise remove this? It says my next payment for Pro is due in September, but it doesn’t give me an option to update my payment information.
I have the same problem! We can’t edit our payment info anywhere and I don’t want to cancel my membership and lose the progress I’ve made! Help please!
Hi @enabiah and @DamlaArcher,
If you wish to change your payment details, you will first have to cancel your current plan, let it expire and then resubscribe. Please note that this won’t affect your progress 
To cancel the automatic renewal, please see the following instructions:
Web payments (PayPal, Debit/Credit Card): https://memrise.helpshift.com/a/memrise-learn-a-new-language/?s=billing&f=how-do-i-cancel-memrise-pro-or-the-automatic-renewal-1509722557&p=all
Apple App Store/iTunes: https://memrise.helpshift.com/a/memrise-learn-a-new-language/?p=all&s=billing&f=how-do-i-cancel-memrise-pro-or-the-automatic-renewal-1513088711
Google Play Store: https://memrise.helpshift.com/a/memrise-learn-a-new-language/?s=billing&f=how-do-i-cancel-memrise-pro-or-the-automatic-renewal&p=all
The paid features will remain active until the end of your membership period.
If you have any questions, please don’t hesitate to get in touch with us here.
We hope this helps,
Memrise team
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