OK, I installed the latest version of Flash, tried incognito mode, other browsers, but no change. I know that Flash is old technology but it worked quite well elsewhere except on Memrise.
Actually recording audio is not working on any of the browsers I tried (Firefox, Edge, Chrome) and I bet it’s got something to do with the last Adobe Flash update. I would really appreciate it fixed soon.
1 Like
I have the same problem - I can’t record audio for the courses I’m creating. There is just the loading screen and funny message (see screenshot). I’ve tried:
- changing browser
- incognito mode
- updating flash
- allowing flash
- disabling adblock
- refreshing
- restarting the computer
Please help!!!
2 Likes
Is anyone from Memrise Support reading this thread? Are you doing something to solve this problem? I issued a support ticket a few days ago, but got no reply. 
2 Likes
Same issue - Flash updated and have tried recording audio in Firefox, Chrome and Safari without success. So far all I get is:
Which lasts forever. I was able to record audio up until Wednesday 15 February, after that the problem started.
2 Likes
I am in cognito in Chrome. I tried Chrome and Internet Explorer. My Java is up to date. My computer can understand my voice command for other things. But it’s not working.
At the top right there is a video camera with a red x. I clicked it and changed to always allow microphone, then tried again, but its still not working.
Grrrr!!!
Same problem here. 
Tried both in IE and in Chrome, and made sure that Flash was updated as well. Didn’t have the issue a week ago, but now, all of a sudden, it doesn’t work at all. 
Indeed, it appears the audio functionality is currently broken.
I am having trouble reproducing the audio error in red. However, I was able to reproduce the other problem with the audio recording stuck on “processing audio…”.
I have notified the web team of this issue. I can’t tell you when a fix will be available, but I’ll make sure to notify everyone when a fix has been released.
3 Likes
So, I tweeted Memrise about it. They suggested I contact support, which I did and I got the following responses:
2 Likes
I too am having this problem.From previous posts it appears memrise web team is aware and trying to fix it.
1 Like
I’ve found a workaround - record audio to desktop using a third party app like Audio Recorder, then upload the file. File uploads like a dream, no garbling, nothing… it’s a bit less direct than recording using the flash recorder, but I’ll take the imperfect system that works over the perfect system that doesn’t. It will be great when Memrise get round to fixing the Flash recorder, though…
1 Like
The work-around sounds great for a few files, but I have hundreds of items to record! It’s been almost two weeks now and my students want to kill me! Memrise team, this is the first problem I’ve ever had with the app, but it’s taking quite long to solve…
3 Likes
The problem is still live well.
1 Like
Agreed, I’ve been championing Memrise with my department as a course building tool. It’s massively inconvenient for my students, but also a pain for my colleagues… be nice if it got fixed soon!
1 Like
Hi everyone, a fixed was released last week.
Could you try recording again and let us know whether or not the issue still exists?
Thanks
1 Like
This is still not working for me. I get a “spinning wheel of death” on my Mac followed by a red “no signal” message. I have no similar problems elsewhere.
Not working for me too. I see the weird red code.
It’s working on MS Edge! Can’t get it to work on Chrome yet though.
@Thomas.Heiss @mary_platt @Rafal_Piatek and anyone else experiencing this issue.
Could you please provide me some screenshots?
Screenshots are the best way for us to understand your issue a lot better.
(Even if your screenshot are the same as someone else)
Could you take a screenshot of your browser developer console.
To open the Google Chrome console panel, either:
- Press Ctrl+Shift+J (Windows / Linux) or Cmd+Alt+J (Mac).
- If DevTools is already open, press the Console button.
To open Firefox console panel either:
- From the menu: select “Browser Console” from the Web Developer submenu in the Firefox Menu (or Tools menu if you display the menu bar or are on OS X)
- from the keyboard: press Ctrl+Shift+J (or Cmd+Shift+J on a Mac).
An error message should hopefully be shown, please take a screenshot of your entire screen including the console, so we can see what is causing this error.
Big Thanks