No audio for word pronunciation while using app in IOS?

The Beginner’s Finnish Course is still showing the problem. Nowadays audio lessons don’t work correctly on the web app either! Same problem as the others have screenshoted: Not audio is seemingly loaded.

The web app problem ist similar: Options of audio questions don’t get red, but only the correct answer actually plays when clicking on it, making these lessons somewhat nonsensical. Since you can’t see what’s going on in a screenshot I hope this will suffice.

Hi

I’m sorry to hear you’re still having issues with this. Could you try logging out and logging back into the app. This usually causes the app to refresh the data it has stored, and could help fixing the issue.

Let me know how that goes.
Beatrisy

@openmedi,

The problem you describe sounds similar to the one I’m having lately with a few of the Spanish courses I’m taking, which I reported in this other topic Audio Bug. I’m only getting it for the ‘3 option’ listening tests (on the web version). Hope they can find a fix soon. (Edit: This particular bug has been fixed today. :smile:)

Out of interest, do you get a similar problem with the audio on this Finnish course of mine - https://www.memrise.com/course/500840/a-finnish-course-in-pictures-with-audio/?

Logging out and then back in fixed it for me; thanks. :slight_smile:

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Logging out and back into the app worked for me as well, thank you!

Yes, I am having this problem intermittently with my Chinese courses. Very frustrating!

Also, I keep getting an error message for HSK 4 and cannot open it. I tried shutting down my iPad but should I also sign out and sign back in to the app?

@BeaTrisy Still broken after logging out and back in.

@alanh Thanks for the course suggestion! :wink: I don’t get any audio when learning through the app.

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Just to make sure, are you still getting the red circles when an audio test is presented? Or are they all blue and you can’t hear anything?

Red circles. Here is a screenshot

Greetings. I have seen incremental improvements in how the audio works across “Learn Advanced French-No Typing” and other non-Memrise created French courses since my original post. I’ll have to use the app a bit more to see if I bump into anything to report.

Thanks for working on this.

Maureen

Hi @openmedi,

Thanks for the feedback.

I’ve just had a play around on the iOS app version of my Finnish course on my iPad and found that it does have some different behaviours to the web version regarding the audio files. [You will probably have noticed that not every item in my course has an associated audio file attached. It’s mostly the phrases which don’t.]

In the iOS app version, when I choose the “Learn New Words” option from the course homepage, I hear the audio file on first presentation of a new item. After being shown a second new item, when the first item is next presented as a test, a correct answer does not play the audio file (although it does in the web version - and I don’t know why Memrise treats these differently) but an incorrect answer repeats the ‘new item learning screen’ which then does play the audio file.

Also in the iOS app version, if I scroll to a ‘level page’ and tap on it and then tap on “Learn New Words” I get the same behaviour as described above. Similarly, if I tap on the ‘planting seed’ icon next to an item in the ‘level page’, I hear the audio file for that particular item.

I know, from the FAQ section that the screen layout on the iPhone (I don’t have one) is a little different to the iPad but the icons are similar and I would expect them to behave in a similar way. I hope that BeaTrisy can identify why they don’t and come up with a solution for you. As previously mentioned, I think the problem with the ‘3 option’ listening test is a different, specific bug. I was experiencing that one a week or so ago on the web version but it was fixed a few days ago.

Sorry to not be much help, and thanks for trying my course.

I have also had this in the past on the Chinese courses- currently the audio has been down on the IOs app for the past week- very frustrating

Are there any news? It’s still broken for me:

The same problem exists for French Verbs for the following words:
comprendre,agacer,celebrer, gener, encourir envoyer,etablir,commander,chanter,consommer,soumettre,gouter,balayer

Same problem here across the different Japanese-language courses. Logged out and back in but it does not seem to fix the issue - although I must recognise that it seems that there is more audio available now

I met same situation while start to learn new words with “upper-intermidiate english” course


I already try to log out and in again but it not work.
Is there any method available help to fix this problem at the moment ? thanks!

Hi @thangnguyen0910

Just a quick note, I’ve left my role at Memrise more than a year ago.

I’m more than happy to engage and have a chat as a fellow language learning enthusiast, but please be aware that I am no longer in a position to support with queries, neither do I have the desire to do so.
Please address your query to the Memrise support or QA team.

Thank you so much for being an engaged member of the community, and I would be more than happy to have conversations over a shared love of the french language.

Bea

Same problem with the courses I have created my self, most of the audio isnt playng in the iOS ?? :thinking:

It’s annoying because if you have to listen then choose the spelling, you can’t do anything besides randomly choose :confused: