@MemriseSupport the money has gone out of my account and memrise has cancelled my premium without refund. If refund is in process please let me know, otherwise I’ll be filing a report with PayPal.
Hi all, same situation
I completely forgot about my memrise pro subscription and 3 days ago it auto renewed without any warning. I would really like a refund as soon as possible. I cancelled my subscription already, can I still get a refund?
Hope to get your reply soon!!! 
@MemriseMatty, @MemriseSupport
Hi @haihung,
Thanks for getting in touch.
According to our records, the amount was authorised by Google, but you weren’t charged as the subscription had been cancelled before it could renew.
If you were charged, the amount should be reversed soon.
I hope this helps.
Thanks for trying Memrise Pro and happy learning with the free plan.
Best wishes,
Memrise team
2 Likes
Hi @mmmm1212,
Thanks for getting in touch.
Our records show that the amount was authorised by Google, but you weren’t charged as the subscription had been cancelled before it could renew.
If you were charged, the amount should be reversed soon.
I hope this helps.
Best wishes,
Memrise Team
@MemriseMatty, @MemriseSupport
I have paid by CC for a full year in advance, and was charged. After a few months I requested not to renew. Now, you have canceled my PRO account all of a sudden, while I still have several months left. IT WAS PAID FOR.
This is seriously amateurish, what’s up with you guys? You are running a business. You need to get someone who knows what they’re doing.
You also seem to have canceled that page where we can see when our subscription ends…
Please advise.
Hi @MemriseSupport
Similar problem. I signed up for a free trial of Memrise Pro in May 2018 but was unable to cancel it because my mobile device broke while I was abroad until June. I have contacted Google but they were unable to refund it and suggested that I contact the developer. I would like to ask if an exception can be made for the 30-day refund policy and if I can receive $59 back onto my card.
Hi @Alter8,
Thanks for getting in touch.
I checked our records and I can see that you signed up to our free trial, but then cancelled the subscription before your annual plan could be activated.
Our records show that you have not been charged. If you believe you’ve been charged, please contact us at https://memrise.helpshift.com/a/memrise-learn-a-new-language/?contact=1 and provide us with the following details so that we can investigate this further:
For Web payments (Credit/Debit card):
- last four digits of your card
- expiration date
- cardholder’s name
I hope this helps.
Best wishes,
Memrise Team
Any doubts or questions?
Help page 
https://memrise.helpshift.com
Top FAQs:
• How to request a refund
• How to restore your Streak
• How to report a bug
Or 
Contact us
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Hi @SarahJie7964,
Unfortunately we’re only able to refund purchases made within 30 days. 
Terms
To be eligible to receive a refund, you must contact us within thirty (30) days from the date you activated your subscription. If you do not contact us within a thirty (30) day period, you will unfortunately not be eligible for a refund.
We do apologise for any inconvenience.
Best wishes,
Memrise Team
1 Like
Why do you use these weasel words? There is no law or external circumstance that prevents Memrise from issuing a refund to a customer after 30 days.
The truth is that you aren’t unfortunately unable to refund purchases made after 30 days, but rather that Memrise chooses not to do so, as a matter of company policy.
Why don’t you just tell the customer the truth, that although there is no reason why they can’t receive at least a pro-rata refund, Memrise just doesn’t want to give them their money back.
@SarahJie7964 If you are in the UK, I think you may be entitled to a refund under the Consumer Rights Act, as it pertains to defective digital downloads. I think that the Memrise Pro product/service has many defects that have been well documented in the forums. So I think your claim of a refund for a defective downloaded product/service is reasonable. You can read more about those consumer rights in this article:
If you paid by credit card, you might also be able to demand a chargeback, if you believe that the Memrise product/service you purchased is defective, and they have been either unwilling or unable to correct the defects to your satisfaction.
2 Likes
Hi @MemriseSupport .
I’m in the same boat. I see a charge for premium membership which I wasn’t aware of that got renewed. My username is jinchoi34. Can you please refund this money back to my account? I have since canceled the membership but I want this to be canceled effective immediately w/ the return of my money.
Thank you,
Jin
Hi @jinchoi34,
Thank you for trying out Memrise Pro. Have you already tried requesting a refund by visiting https://memrise.com/premium/refunds on a computer? 
Please make sure you are logged in with the correct Memrise username. If you have any issues, please let us know.
Refunds may take 5-10 days to appear in your account. Please contact your payments provider for further information.
Refunds are only available within 30 days from the date of purchase or renewal. No refunds will be issued for monthly plans. Please also note that if you signed up via Apple/iTunes (iOS), you will need to get in touch with Apple directly to request a refund. (Unfortunately Apple do not allow developers to access the refunds system).
Thanks again and happy learning with the free plan.
Best wishes,
Memrise Team
Any other doubts or questions?
Help page 
https://memrise.helpshift.com
Top FAQs:
• How to request a refund
• How to restore your Streak
• How to report a bug
Or 
️Contact us
1 Like