Hello, I’ve lost all my streaks through the app but they seem to be …safe-ish on the web version (although since the web version doesn’t track streaks for completed courses I’m not positive). App version is 2.94_23413_memrise .
I use web version and my streaks are in tact.
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Hi All,
We have now deployed a fix that should remove the discrepancy between your streaks on web and on mobile.
@poops_magoo, @nnutter, @LarBoylan I would really appreciate if you could confirm that it now shows the streak as expected on mobile. It should sync on open but if not, try doing a session to see if the app refreshes and let me know so we can proceed with the next steps (restoring the streaks to the users who have lost them)
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@JBorrego
Hi Jesus,
Yes thanks, all streaks have been restored to same as the web.
However there is still a discrepancy when I do a lesson on the app.
For example a course showing 404 day streak on both web and app before a lesson goes to 405 on app but 406 on web (lesson done on app).
Another course also showing 404 day streak on both goes to 405 on app and also 405 on web (lesson done on web). If I then do another lesson on the app the app stays at 405 but the web goes to 406.
This 1 day discrepancy had been around before the current problems arose.
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My streak on the web does not match my streak on the Android app, and neither streak matches the one on the Android app previous to the last update. (I tried all the suggestions.)
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I believe, from the debug we have done you may have lost your streak. Keep tuned as we will be restoring them 
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Synced on open for me. Thanks!
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Hi Ian, that is a different topic. Would you mind posting it as a separate thread in the Android Bugs category or within this specific thread please?
Thank you!
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My web app is giving me trouble again, starting the new day (for the streak counter) before midnight. I checked, and the time zone is correct both in web and on my phone. I’ve had this issue before.
So I did all my learning to complete the goals in the late afternoon yesterday. Checked the web version again at 23:45 and found all courses except one now were ‘open’ again. The clock still said I had 15 minutes to complete my daily goals. I completed the required number of points again, and they went to ‘goal achieved’ - and they still are today even though I haven’t done any learning today.
The app doesn’t say that I’ve completed my learning, and the count is a day behind the web version again.
Any idea what’s causing this, and what would happen if I didn’t do them a second time?
Thanks for letting us know - this doesn’t sound like it’s related to the incident discussed in this thread, but please rest assured that I’ve raised this problem to the team, who’ll have a further look.
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Hi all,
We can confirm that the incident is now resolved and you should no longer experience any further issues.
If you’ve lost your Streaks, please fill in this form and we’ll restore them as soon as possible. Please allow up to 10 days for the Streaks to be reset.
Best,
A.
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Thanks for the update regarding the streak restoration process.
However, it seems that we need to provide the course ID and number of streaks lost for every course individually. I’m currently learning about 20 courses where I had a non-negligible number of streaks.
Also, the form doesn’t let me submit my request if I don’t provide a number for the number of streaks lost. I don’t know the number of streaks I had in my courses, I just know that for these 20 something courses, I was on my longest streak, except for one of them.
Do you have this information stored somewhere?
Here are the course IDs:
76567
1136244
1164912
1185597
268
1614
2021373
1164913
20960
2141908 (for this one, I know that I lost 389 days, because this is the one where I had my longest streak overall)
400157
282
1125956
1185598
351592
231985
231981
408617
13932
1865529
Plus this one, where I was not at my longest streak: 1234883
Hey Jesus,
My phone’s doing its best to convince me I need a new phone and I feel like garbage. Give me another day and I should be able to provide feedback. Apologies for the delay.
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Hi there,
EDIT: We’ve now changed the form to allow submissions for more than one course in each form.
If you can’t remember the exact number of days you’ve lost, please provide an estimate. The same goes for the date you’ve lost your Streak on.
Thanks for your understanding.
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The streaks are synced between the app and the website. I submitted the form to restore my lost streak for Spanish (Mexico) 3.
Three complications:
- According to the app push notification I’m on streak day 4 (?!?)
- The website consistently shows activity for the current day on the month’s learning graph.
- The app does not accurately reflect the daily goals established on the website. For example, my daily goal for Turkish 3 is 6000 points but on the app it only shows the “5 minutes a day” setting.
Thanks for working with us on this 
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I am really happy to see they are now synced
Thank you so much for that feedback! Let me try and get back to you on those 3 points:
-
We are aware of that issue. As notifications are sent via a CRM it seems that it got out of sync. We are actively working on getting this bit resolved too.
-
I don’t currently have a response for that one, if it continues to occur we will definitely look at it in the following days.
-
That is a strange thing and I feel it might be related to us backfilling those streaks. If you try to change it to your current desired goal, what happens?
Thank you!
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Super appreciate y’all working on this with us!
- Today’s push notification just says “Another streak, you’re on fire!” No day numbers. Also, I wonder if it’s related to me starting a new course recently, if it’s only picking up the streak from that course?
2: Here’s a screencap
- hmm. Let me finish today’s lessons, mess around and report back.
Update: I completed today’s goal for course Complete Turkish (goal 6000 points). Updated the app version from 5 minutes to 15 minutes and it erased my work on the web site but still showed a completed goal on the app. Weird.
Hey @JBorrego, my streak for Spanish 3 was correctly restored on the app but not on the website … any ideas about this?
Hi there, sorry to hear that! We’re currently investigating - I’ll update you once I know more.
Thanks or your patience,
A.
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