French course - can not load

IG_at_november.wong · January 18, 2019, 2:21am

hi guys, this might be a technical problem but maybe someone can help me…
I’m using the free version and since 2 days ago sometimes it would say can not load session when im about to “learn new words” if i click on on the ok button then it just take me to “class review”
also the leaderboard sometimes just me whereas before i could see others.

help please! merci beaucoup

fanny_sta · January 21, 2019, 6:50pm

Hi @IG_at_november.wong,

Thank you for reporting this. Would you mind contacting me by email at [email protected] so I can ask you for more details and try and fix the issue asap?

Kind regards,
Fanny

IG_at_november.wong · January 22, 2019, 2:39am

Hi Fanny,

I’m interested to purchase the pro option but right now with the free trial i have technical problems so id like to know if this can be solve before i spend money on this.

I’ve been doing a lot of class review but can not access to learn new words or grammar.Also, I only see myself in the ranking now, but i used to be able to see other participants’ scores.

I attached an image of what shows up when i click to learn new lessons.

thanks!

fanny_sta · January 22, 2019, 9:36am

Hi @IG_at_november.wong,

Could you please email me the version of the app you are using and on which device please? I will be happy to help but cannot ask for your more details regarding your account on here. My email address is [email protected].

Best,
Fanny

IG_at_november.wong · January 22, 2019, 10:12am

Hi, the problem exist within the desktop version, I don’t really use my phone with the app.

DianaBoothRanke38 · May 17, 2019, 2:00am

I am having the same problem in French 2. It won’t let me Learn New Words. I only have 6 more to learn and I get an error on this every time. I paid for a year of Memrise too. What is the problem???

Milamy · May 17, 2019, 2:21am

Hi @IG_at_november.wong and @DianaBoothRanke38

I’ve checked your learning list, and you’re doing one of the new courses. It’s the same situation I mentioned earlier to another user. I will put below the previous post:

French 1 for British English speakers: Loading Error

Recently, Memrise has released new versions of some courses (particularly courses 1 & 2 of various languages, and, in the case of the Japanese course, 0 & 1 & 2). You can read about it in the topic: New Year, New Courses!

At first there were language courses for British English speakers, but now they have already released for American English speakers as well.

After you complete the new courses (1 or 2), the course shows as incomplete, missing a few words (if you are only using web version ). But the correct one is to show it is complete. Because of that, the “learn” button remains active, and if you press it, it may show: “Whoops! Could not load this session”.

This is happening because these new courses have grammar mode (which is in beta : see here ), but grammar mode is currently only available in the app. Grammar mode contains some new words too, which can only be accessed through the app. So even learning all the words in the web version, the program will show that the course is incomplete.

The levels that can not be seen in the web version are the levels that have grammar mode in the app. While grammar mode is not created for web version, we need to deal with it. Then, it will probably be fixed over time. Just skip and continue your learning

DianaBoothRanke38 · May 17, 2019, 4:24pm

So you’re saying that at this point I can never finish this course?

Milamy · May 17, 2019, 4:34pm

You have already finished the course (with respect to words and phrases available in the web version). But the additional feature “grammar mode” can only be done in the app for now. The web version of “grammar mode” is not ready yet. If you want more details, you need to ask for the French Language Specialist at Memrise: fanny_sta.

You can contact her through the forum by adding the “@” symbol in front of her username, or by sending a private message. At the beginning of this topic, she reported a contact email as well.

TetraShiva · March 5, 2020, 8:47am

A year later and this still appears to be an issue. That’s kind of a bummer.

Lisa_Eeyore28 · March 13, 2020, 2:08pm

Yeah I have the same issue, so many courses that I’m unable to complete. It’s a shame Memrise won’t just fix the bug. Or let us do the grammar on the web. Sometimes the grammar bots do show up on the web. Just fix it already! lol