hey all! thank you so much for the kind feedback!
As you can see, there is never a solution that pleases everybody. We are starting with what I communicated, and I will act on the specific feedback on wording and categories you have mentioned and also trying to clean up some categories and organise them threads better. 
Apologies things are taking a bit longer these days. With the global pandemic we are all facing, we have had to change our ways of working and obviously we need some time to plan, prepare and adapt.