Yi,
Thanks for taking the time to respond, and thanks for taking the time to think about this. I can see that you’ve already made some changes. This gives me a lot more confidence in your product and your organisation. And I’m aware that for the small fee that we pay, it’s difficult to get personalised responses. So, well done. You’ve single-handedly turned a very unhappy customer into a very happy customer.
Kind regards,
Fergus.
Thanks for your patience and for bearing with us!