Course Leaderboards Not Refreshed This Week?

Good morning @Joshua,

This old leaderboard reset bug has reappeared today.

My overall leaderboard reset but the course leaderboards have either only partially reset or not at all.

Is it just a coincidence that this bug seems to arrive in June each year? :thinking:

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same thing for me here, my ios app and web

Hi @Joshua,

The Japanese courses that I study have not reset this week.

When the month changed to June, the monthly leaderboard of the courses also did not reset.

My leaderboard that resets every week (home page) has not reset either.

I use only the web version.

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Hi @Joshua,

The weekly leaderboard, from Japanese courses, have been reset. My general leaderboard (home page) has also been reset.
Thanks :slight_smile:

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Yes, my weekly leaderboards have all reset (meaning my progress today doesn’t show) but the numbers in my monthly course leaderboards look very odd! Maybe they are still showing the monthly figures for May. :thinking:

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Yikes, looks like the same problem has occurred again.

June is truly an odd month. Hopefully it doesn’t happen next year. :sob:

I spoke to the web team a few hours ago and they fixed the scheduled leaderboard reset. The leaderboard is back to working as usual and the weekly leaderboard has been reset to zero.

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Hi @Joshua - hope this helps.

I follow certain people and the overall leader board said I had 0 points this month [?](and there are only three above me with points) but I know I had answered 35 questions (as it told me that).

After a new session on another course done two hour ago, it picked up the score from that but it’s still not adding my earlier score from this morning.

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I can at least confirm that I had the same issue this morning (GMT +2) and saw that others in my time zone had the same issue (points were added to last week’s leaderboard) whereas people in (obviously) other timezones were reset to zero.
If it helps: I worked on my stuff after 7:10 in the morning. I’m sure it’s some timezone related issue.

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As I posted above, reading back over this topic, it’s odd to note that this bug has arrived in June in each of the last 3 years (although it hung around a bit longer last year). Coincidence or triggered by some other activity?

With the delayed reset today, lots of users will have meaningless course leaderboards for the remainder of this week. The monthly course leaderboard also looks odd (hasn’t been reset since May)?

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Hi @alanh :slight_smile:

My monthly course leaderboard has not been reset. It has been counting since May 1st.

Even after the weekly course leaderboard (and the overall leaderboard) was fixed last year, this happened a few times with the monthly course leaderboard (I think about 2 times), but no one commented.

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Hi @Milamy,

Thanks. Yes, my monthly leaderboards look like they haven’t reset either. I tend not to look at those very often, if at all.

Maybe they will catch up with those tomorrow. Let’s hope so. :woozy_face:

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PS

A new day and a new short session on the other course I switched to as a trial, and there are now more people above me on the leader board and my score is the extra I had yesterday plus those I gained today (ie equals the total this week from only this other course) so it does not include the points from 35 questions at the start of yesterday or even the start of the month.

Not that I care, but just reporting some observations.

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Hey, I wasn’t aware the monthly leaderboard also didn’t get reset.

I just finished having a conversation with the web team and it seems resetting the monthly leaderboard is much complicated than reseting the weekly.

The monthly leaderboard will unfortunately have points accumulated from both May and June.

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Hi @Joshua

Hey, I wasn’t aware the monthly leader-board also didn’t get reset.

I think it’s the opposite, that it reset but didn’t start showing points scored to later - but it is working fine now, adding in scores correctly.

In other words I definitely do NOT have May points showing.

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Happening again today—12 hours past time

I can still see this today in a whole bunch of courses whereas others seem to have been reset (all on Android).

Hi all, we’re aware of this issue for some customers and courses, and we’re currently investigating. Sorry for the inconvenience!

Unfortunately we won’t be able to reset points manually for those of you who have been affected, but we’re looking for a permanent solution to make this less likely to happen in the future.

Thanks for your patience.

Best,
A.

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The leaderboard problem was solved way back in 2017.
All the problems I wrote about then are now back again.

On Monday, 8th November 2021 the leader board was returned to zero for me while others retained their points from the previous week. It happened in many of the classes I use daily.
This is the THIRD time it has happened since the end of August/ beginning of September.

I know that other people must be facing the same problems, too. In 2017 it took quite a long time to sort it out. Is it going to be fixed anytime soon?

Any helpful comments would be appreciated.

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