Yes, my weekly leaderboards have all reset (meaning my progress today doesn’t show) but the numbers in my monthly course leaderboards look very odd! Maybe they are still showing the monthly figures for May.
Yikes, looks like the same problem has occurred again.
June is truly an odd month. Hopefully it doesn’t happen next year.
I spoke to the web team a few hours ago and they fixed the scheduled leaderboard reset. The leaderboard is back to working as usual and the weekly leaderboard has been reset to zero.
I follow certain people and the overall leader board said I had 0 points this month [?](and there are only three above me with points) but I know I had answered 35 questions (as it told me that).
After a new session on another course done two hour ago, it picked up the score from that but it’s still not adding my earlier score from this morning.
I can at least confirm that I had the same issue this morning (GMT +2) and saw that others in my time zone had the same issue (points were added to last week’s leaderboard) whereas people in (obviously) other timezones were reset to zero.
If it helps: I worked on my stuff after 7:10 in the morning. I’m sure it’s some timezone related issue.
As I posted above, reading back over this topic, it’s odd to note that this bug has arrived in June in each of the last 3 years (although it hung around a bit longer last year). Coincidence or triggered by some other activity?
With the delayed reset today, lots of users will have meaningless course leaderboards for the remainder of this week. The monthly course leaderboard also looks odd (hasn’t been reset since May)?
My monthly course leaderboard has not been reset. It has been counting since May 1st.
Even after the weekly course leaderboard (and the overall leaderboard) was fixed last year, this happened a few times with the monthly course leaderboard (I think about 2 times), but no one commented.
A new day and a new short session on the other course I switched to as a trial, and there are now more people above me on the leader board and my score is the extra I had yesterday plus those I gained today (ie equals the total this week from only this other course) so it does not include the points from 35 questions at the start of yesterday or even the start of the month.
Not that I care, but just reporting some observations.
Hi all, we’re aware of this issue for some customers and courses, and we’re currently investigating. Sorry for the inconvenience!
Unfortunately we won’t be able to reset points manually for those of you who have been affected, but we’re looking for a permanent solution to make this less likely to happen in the future.
The leaderboard problem was solved way back in 2017.
All the problems I wrote about then are now back again.
On Monday, 8th November 2021 the leader board was returned to zero for me while others retained their points from the previous week. It happened in many of the classes I use daily.
This is the THIRD time it has happened since the end of August/ beginning of September.
I know that other people must be facing the same problems, too. In 2017 it took quite a long time to sort it out. Is it going to be fixed anytime soon?